Benefit Details:Dental | Vision | Hearing | Prescription Drug | Physician | Hospital | Program Highlights

Frequently Asked Questions

 

What every prospective Client / Senior should know.

Saving money is always a priority, now and also when you are in your retirement years. TransAmerican Health Benefits are a great way to help you achieve these goals. Many discount programs are only there to take your money so review them carefully.

 
Here are questions you should ask about a discount program before enrolling.
  1. Does the company have a State and Federal Tax ID Number?
    TransAmerican Health does.

    2.  

  2. Do the materials clearly state that the discount health card is NOT insurance?
    TransAmerican Health does.

    3.  

  3. Does the program state clearly what is included?
    TransAmerican Health Program does. Our benefits include 6 Programs for one low fee which is unparalleled in the industry. Our program includes: Dental, Vision, Hearing, Prescription Drug, Physician,and Hospital. No other program matches this for the price.

    4.  

  4. Does the program claim it is an insurance program?
    TransAmerican Health is NOT an insurance plan it is a discount healthcare program that provides significant savings on health and medical services to program members. By working with nationwide networks we can give you the same purchasing power as large insurance companies.

    5.  

  5. Does the program have any medical restrictions conditions?
    TransAmerican Health does not have any restrictions for it is a discount program.

    6.  

  6. Does the program have any age limitations?
    TransAmerican Health does NOT have any age limitations.

    7.  

  7. Do I have to pay a deductible?
    TransAmerican Health does NOT require any deductibles for it is a discount program.

    8.  

  8. When can I start using the benefits?
    TransAmerican Health allows you to start using the benefits as soon as you receive your welcome package and cards.

    9.  

  9. Does the program provide unlimited use of the benefits?
    TransAmerican Health does for all 6 programs.

    10.  

  10. Does the program include dental expenses?
    TransAmerican Health does.

    11.  

  11. Does the program include vision care?
    TransAmerican Health does.

    12.  

  12. Does the program include hearing exams and hearing aids?
    TransAmerican Health does.

    13.  

  13. Does the program include prescription drugs?
    TransAmerican Health does.

    14.  

  14. Does the prescription card work at multiple pharmacies / locations.
    TransAmerican Health does. The card can be used nationwide at over 56,000 pharmacies.

    15.  

  15. Does the prescription card work for generic and brand name drugs?
    TransAmerican Health does.

    16.  

  16. Does the program have mail order for prescription drugs?
    TransAmerican Health does.

    17.  

  17. Does the program include physician and hospitals?
    TransAmerican Health does.

    18.  

  18. Does the program include doctors that specialize in specific medical problems?
    TransAmerican Health does cover physicians and specialists.

    19.  

  19. How does TransAmerican Health offer such benefits?
    Our discount healthcare program enables members to access similar rates that healthcare providers charge wholesale customers such as Preferred Provider Organizations (PPO) or large insurance plans. The difference is that instead of financing the medical expenses of members by charging high monthly rates, members agree to pay a discounted fee to the provider directly at the time of service. Many members choose a discount card to complement their health insurance program, filling in gaps, such as prescription drug benefits, dental, physician & hospital or vision care.

    20.  

  20. Does the program include your family or just you?
    TransAmerican Health covers yourself and everyone in the household.

    21.  

  21. Will I receive an identification card?
    TransAmerican Health will provide you with two (2) laminated identification cards as well as a welcome kit which will list several providers in your area.

    22.  

  22. Companies selling Discount Health Programs may not guarantee advertised services.
    TransAmerican Health does. We have one of the best if not the best guarantees in our industry. Guarantees

    23.  

  23. Some discount health program provider lists may not be current. Contact providers to make sure they honor the program.
    TransAmerican Health has made it easy for you to locate providers by using the toll free number on the back of your membership card to call customer service or by using our online provider listings. Our provider list is updated daily.

    24.  

  24. Some Discount Health Programs may not be discounted as advertised. Hidden fees, such as administrative fees for each use of the card, may reduce or effectively erase the advertised discount.
    TransAmerican Health does not have any hidden fees. The only fee that is paid is your monthly or yearly program agreement.

    25.  

  25. Will I be required to prepay services or pay at the time of service?
    TransAmerican Health Program requires that you pay at the time of service.

    26.  

  26. Will I receive discounts for emergency services?
    TransAmerican Health Program requires that members register within 48 hours of emergency room admittance. A representative will coordinate all of the resources and negotiate with the provider/facility for a contracted savings.

    27.  

  27. Will I receive discounts when traveling?
    TransAmerican Health Program has a nationwide provider network.

    28.  

  28. Do health care services have to be preauthorized?
    TransAmerican Health Program requires that hospital visits members MUST pre-register before any procedure(s) are performed. A representative will coordinate all of the resources and negotiate with the provider/facility for a contracted savings.

    29.  

  29. Will I receive regular statements outlining my savings?
    TransAmerican Health Program members must ask the practitioners themselves for the savings.

    30.  

  30. Can I pay the fee monthly rather than on annual basis?
    TransAmerican Health allows you to choose monthly or yearly.

    31.  

  31. Is the membership fee refundable if I cancel the membership at any time?
    The member can cancel at anytime they have an active membership. TransAmerican Health has a 100% satisfaction 30 day money back guarantee. If a member is not satisfied with their membership within the first 30 days after purchase, we issue a 100% refund.

    32.  

  32. What do I have to do to cancel my membership?
    TransAmerican Health Program requires that you call the toll free number for customer service to cancel your membership.

    33.  

  33. Does the program have a toll free number for a 24-hour customer service line or web site? If not, during what hours can I call for assistance?
    • TransAmerican Health does not have a 24 hour customer service but our customer center is open 6 days a week.
    • Toll-free customer service number Monday through Friday 7AM to 7 PM and Saturday 8AM to 5PM. 1-800-800-7616
    • Members can leave a voice message after hours and calls are returned within 24 business hours.

    34.  

  34. Does the Discount Health Program share or sell my personal information with other companies when I become a member?
    TransAmerican Health takes your privacy very seriously. Be assured we do not sell, rent or in any way violate the privacy of our Member’s Confidential Information. Privacy Policy

    35.  

  35. Verify with the health care providers that they are participating in the program.
    TransAmerican Health Program may not have a specific practitioner that you want although we do have over 350,000 in the program. If you have a specific doctor that you require call our customer service to identify if they are a part of our program.

    36.  

  36. What type of discounts can members expect to receive?
    TransAmerican Health Program does have significant savings but to review this in more detail please see the savings section. Savings Examples

    37.  

  37. How does the doctor know that they are to give me a discount?
    TransAmerican Health is part of a national provider network and they have agreed to accept the card. The information you provide them from the back of the card identifies the network.

    38.  

  38. Will all of the providers recognize the TransAmerican Health name?
    TransAmerican Health provider network is over 350,000 practitioners so they may not recognize the name but the information on the back of the card will identify the program.

    39.  

  39. Will the TransAmerican Health Program work even if I have insurance?
    TransAmerican Health Program may be used in conjunction with services not covered by your current insurance, with policies that have high deductibles or that charge flat-fees for hospital stays. There are many types of insurance coverage and it is not possible to offer advice on how the program works in combination with all of the various types of insurance coverage.

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2006-2007 TransAmerican Health llc, All Rights Reserved
DISCLOSURES
This plan is NOT insurance • This plan is available in all states • The plan provides discounts at certain health care providers for medical services • The plan does not make payments directly to the providers of medical services • The plan member is obligated to pay for all healthcare services but will receive a discount from those providers who have contracted with the discount plan organization • The range of discounts for medical or ancillary services provided under the plan will vary depending on the type of provider and medical or ancillary service received. This discount card program contains a 30 day cancellation period • Member shall receive a full refund of membership fees, excluding processing fee, if membership is cancelled within the first 30 days • Discount Medical Plan Organization: New Benefits, Ltd. 14240 Proton Rd. Dallas, TX 75244.

 

• 1) According to the Aetna Enterprise Provider Database as of November 1, 2006. • 2) Actual costs and savings vary by provider and geographical area • 3) Hospital discounts are NOT available in MD P • 4) Pharmacy discounts are NOT INSURANCE and are not intended as a substitute for insurance.
 
 

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